BRIEF FOR ASSIGNMENT 1 2016/17
TOTAL QUALITY MANAGEMENT
INDIVIDUAL TASK
This assignment is designed to enable you to conduct a review of the academic literature on the subject of TQM and apply it in an Operational setting, to an organisation of your choice.
You might already have worked for such an organisation or a friend or relative may work for such an organisation. Please choose from the following Organisation options to use as a basis for the assignment:
A Hotel
A Bank
A Local Government Department
A Manufacturing Company
A Hospital
A Transport Company
A Warehouse and Distribution Company
A Shipping Company
A Contact Centre
A Software Company
A Business Process Outsourcing Company
A Charitable Organisation
A Restaurant Chain
Your current company, a previous company or a Company that you would like to work for.
Within a report format address the following tasks and questions:
1. Having selected the organisation and operations, prepare a description of
• The main products and services they would provide.
• Who are their main customers?
• What are the order qualifiers for the company?
• What are the order winners for the company?
(10% of word count)
2. Describe two main operational processes that are needed to deliver those products and services.
For each process identify
• Input Resources
• Transforming activities
• Output products/Services
• Possible KPIs to measure efficiency and effectiveness of the processes.
(25% of word count)
3. Prepare a literature review of at least 8 journal articles/text books/papers no older than 10 years on the subject of Total Quality Management describing the concepts, applications and frameworks available in general business and appropriate for an organisation similar to the type you have chosen.
Discuss the authors, their views on the subject and their frameworks.
What operational benefits would you expect to see from the introduction of TQM? Describe the ways you feel the Total Quality Management concepts might develop during the coming 5 years.
(45% word count)
4. It is recognised that for TQM to be successfully practised in an organisation a full range of concepts have to be implemented.
Select just three TQM concepts and describe how you would expect to observe them in action within the organisation.
What would you expect to be the challenges (barriers) that would have to be overcome for the implementation of these three concepts to succeed?
(20%word
PRESENTATION OF YOUR ASSIGNMENT
Your assignment must be word processed and presented in a report format with simple sub-headings. The word count should be 2500 words±10% (tables, diagrams and appendices are excluded from the
The quality of your presentation and academic referencing is very important. Please, use the Harvard Referencing System.
Within your assignment your tutor will be looking for content that addresses the key elements of the assignment brief
Look at the old Feedback Sheet at the end of this brief it shows the subheadings to use and offers a guide as to how the marks will be distributed.
STRM046 OPERATIONS MANAGEMENT
ASS’T 1 FEEDBACK SHEET
STUDENT NAME AND REPORT FRONT SHEET:
DESCRIPTION OF ORGANISATION (10%) – products, services, customers, challenges, etc.
DESCRIPTION OF TWO MAIN OPERATIONAL PROCESSES (25%)
LITERATURE SEARCH (45%) – research the latest developments of TQM
APPLICATION OF CONCEPTS (20%) – Explain how you would expect to see the concepts employed in practice within the operational processes within your chosen organisation and what would be the challenges they would have to overcome?
PRESENTATION and REFERENCING
GENERAL COMMENTS
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