Service Observation Report

Service Observation Report

Title Service Observation Report Prefered Language style English (U.S.)
Type of document Essay Number of pages/words 3 Pages Double Spaced (approx 275 words per page)
Subject area Business Academic Level Undergraduate
Style APA Number of sources/references 1
Order description:

Instructions

We all encounter services every day, but we rarely stop and really observe the service. The purpose of this assignment is to get you “out in the wild” and observing a service in detail and thinking about “what are the trade-offs and decisions that service managers face?”

The Task

·         Observe a service carefully for at least one hour.

·         Submit a 2-4 page written summary

Selecting a Service to Observe

·         Here are some criteria and suggestions for selecting a service to observe:

·         It must be a largely “visible” service in that you can see customers moving in and out of the service, and preferably during the service.

·         Go when you will be able to observe many customers over the course of an hour.

·         Here are some suggested services:

o    A fast-food or quick-serve restaurant such as McDonald’s, Chipotle, Panera, Starbucks, Burgerville, mall food court, etc.

o    Food trucks (watch more than one)

o    Airport: Both ticketing/check-in and security screening

o    Department of Motor Vehicles service center

o    Post Office

o    Emergency department or urgent care center

o    Retail stores such as grocery, drug store, discount, big box, department, etc.

o    Barber shop such as GreatClips, SportClips, SuperCuts, TheBarbers, etc.

·         Feel free to use this Service Observation Grading Sheet to get you started in your observation.

 

Things to Look for and Consider

·         In general, you want to “reverse engineer” the Service Design Framework of the company. In other words, you want to try to figure out what decisions and tradeoffs managers have made in designing the service and why might they have made these.

·         Try to consider both the company and the customer perspectives.

·         Here are some specific things you might look for:

o    Customer arrivals:

§  Are they scheduled? Random? Predictable? Individuals or batches? How often? (Take a stopwatch and collect some data. e.g., for each customer, record arrival time, departure time, etc.)

·         Customer variation:

o    Are customers all the same in their needs and desires?

o    If not, how do they differ?

o    Do customers ever leave before being served? Why?

·         Service process:

o    How involved is the customer in the creation of the service?

o    Is the service the same for each customer?

o    How long does the service take, and does this vary from customer to customer?

o    How flexible is the service process, in terms of capacity and variety?

o    In what ways does the physical facility help or hinder the service?

·         Funding Mechanism:

o    When and how does the customer pay?

·         Overall:

o    Are there any glaring problems? Are they easily fixed or difficult?

o    Are there any aspects of the service that you think are particularly challenging?

o    Are there aspects of the service design that are novel or innovative?

 

The Written Report

·         2-4 pages is a guideline. You may go a little longer if need be.

·         Include pictures, drawings, data tables, whatever helps convey what you saw. (These do not count as part of the page count.)

·         The format does not need to be terribly formal or verbose. It can be similar to this document in that it is a combination of full paragraphs and bullet points. That said, don’t be sloppy. Check your grammar and spelling, and proof-read to make sure that you are conveying complete thoughts.

 

 

 

 

 

 

What is gained by studying the history of psychology?

What is gained by studying the history of psychology?

Discipline:
Psychology

Type of service:
Essay

Spacing:
Single spacing

Paper format:
APA

Number of pages:
1 page

Number of sources:
0 source

Paper details:

React to each of the questions below. You should write about a ½ page on each of the questions. You should find that you cannot answer them adequately in that much space. Be prepared to discuss your responses in class. Papers should contain paragraphs with complete sentences. As with all assignments, your answers should be typed

1. What is gained by studying the history of psychology?
2. Describe the obstacles faced by women, Jews, and African Americans in pursuing careers in psychology, especially during the first half of the 20th century.
3. Define positivism, materialism, and empiricism. What contributions did each viewpoint make to the new psychology?

Response paper on “Gaydar”: The Perception of Sexual Orientation From Subtle Cues

Response paper on “Gaydar”: The Perception of Sexual Orientation From Subtle Cues

Discipline:
Psychology

Type of service:
Essay

Spacing:
Double spacing

Paper format:
APA

Number of pages:
3 pages

Number of sources:
0 source

Paper details:

Response Papers: Papers are not simply the notes you took while doing the reading. Nor
are they simply restatements of points made in the reading.
o Responses and reactions reflect your thoughts after doing the reading. For instance:
· Do you agree with the reading? Why or why not?
· How does the reading expand or contradict what you read in the main text or
was discussed in class (or you know from other classes)?
o I’m not looking for “essays”.
· In fact, many students have done very successful papers in the past using
bullet points or short paragraphs explaining their reactions to particular parts
of a reading.
o It is often helpful to breakdown the articles rather than evaluate them globally. You
may find you agree with some parts and disagree with others.
o Be careful pulling quotes and bits from original sources if you truly don’t understand
them.
· I’d rather see a few points well understood than a lot of misunderstood points.
· Think how you’d react in class discussion if the I called you on a point you
put in your paper to “beef it up”

Reflection

Reflection

Discipline:
– Anthropology

Type of service:
Case Study

Spacing:
Double spacing

Paper format:
APA

Number of pages:
3 pages

Number of sources:
2 sources

Paper details:

Please read it very carefully.

You will undertake a task that invites you to probe the issues and perspectives raised by the readings and discussions for the course. A central goal for each reflection pieces is to dialogue with these issues and perspectives to produce a synthesis of your own creation. Tackle course readings by ferreting out the key concepts, arguments and evidence that convince you or fail to convince you. You may, if you wish, refer to other sources as well, but these cannot substitute for fully covering the course material.
Task:Scholars in anthropology for a long time viewed animistic and totemic views of the world as belonging to ‘primitive’ societies, while ‘modern’ societies were believed to have evolved beyond animistic and totemic thought. Perhaps you would argue differently. Imagine that you are writing for a general audience, many of whom take this traditional view for granted. Refer to the arguments and information found in parts 2(Nature and the Meaning of Life) and 3(Totemism, Animism and Relating in the World) of the course to challenge their assumptions and make the case for your own perspective.

Evaluation of your reflection pieces will be based on the following rubric: Effective introduction: You have a crisp opening statement of your central thesis or argument, and a clear road map for the reader outlining in your first paragraph how your essay will approach the thesis/argument (5/25 points)Quality of ideas and argument: Your essay produces strong insights focused on the task. Your own argument is in effective dialogue with the concepts and arguments of authors whom we are reading for the course (5/25 points) . Use of evidence: You make appropriate and convincing use of evidence and examples from course materials to support your argument. Quotations, used sparingly, illuminate key ideas (5/25 points)
Organization: Your essay flows as an integrated and logical presentation. Your paragraphs have topic sentences related to your thesis. Your reader knows where s/he is in the road map (5/25 points) Format, grammar, spelling, citation: The text of your essay is polished, free of grammatical mistakes, misspellings. You have followed the required academic style for citation, quotation and list of references. Your essay has a clear and informative title that tells the reader what the essay is about (5/25 points).

Your finished essay must be in Word or Word-compatible .doc or docx format, double spaced, 12-point font, with margins of at least 1-inch. Please use the ‘author-date’ system for in-text citation (Latour 2014, 16; Harraway 1989, 43-46); with a ‘References’ section at the end of your reflection essay (this list of references is in addition to, and not included in, your maximum 1000 word count). Follow the Chicago Manual of Style; see:http://www.chicagomanualofstyle.org/tools_citationguide/citation-guide-2.htmlfor author-date format; and http://www.chicagomanualofstyle.org/book/ed17/frontmatter/toc.htmlfor style and format issues more generally.

 

correlation between autism and environmental pollution

correlation between autism and environmental pollution

Discipline:
Biology

Type of service:
Research Paper

Spacing:
Double spacing

Paper format:
MLA

Number of pages:
3 pages

Number of sources:
0 source

Paper details:

I want data to be found on the correlation between autism and environmental pollution, statistical analysis and graphing to be made based upon the data, and then a conclusion written based on the findings and what is written in earlier parts of the paper.

 

Blog 1 COMM 4301

Blog 1 COMM 4301

Title Blog 1 COMM 4301 Prefered Language style English (U.S.)
Type of document Essay Number of pages/words 2 Pages Double Spaced (approx 275 words per page)
Subject area Communications and Media Academic Level Undergraduate
Style APA Number of sources/references 2
Order description:
There has been much controversy over this video of a 15-year old boy having a stand-off with a Native American. See the initial clip here – https://www.cnn.com/2019/01/19/us/teens-mock-native-elder-trnd/index.html

Pick a side (for better or worse).

If you needed to persuade your audience to sign a petition supporting your chosen side, which Background Variables (demographics, media, socio-economics, etc ) might you need to consider? Which subjective norms and/ perceived behavioral control might you need to think about? What about direct experience and/or vested interest?

Examine at LEAST four of the above attitude/relationship components in your response.

 

 

Calculations: Monetary Value Calculations

Calculations: Monetary Value Calculations

Title Calculations: Monetary Value Calculations Prefered Language style English (U.S.)
Type of document Essay Number of pages/words 1 Page Double Spaced (approx 275 words per page)
Subject area   Healthcare Academic Level Master
Style APA Number of sources/references 1
Order description:
Calculations: Monetary Value Calculations
When planning for a capital expenditure or considering a long-term investment, there are a number of methods by which a health care organization can predictively calculate the value of money as part of the financial decision-making process.

To prepare for the Calculations, review the sections of Chapter 6 (“The Time Value of Money”) from your Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts, and Applications textbook that explain how to use an Excel spreadsheet to calculate monetary values. (The pertinent section of Chapter 6 to review for each type of Calculation is identified in the below list of Calculations, under the respective listing for that particular Calculation.) Then, read through the financial scenarios provided below, which contain the information that you will use to populate and perform the Calculations.

To complete the Calculations, use the Financial Formula functions in Microsoft Excel to perform five monetary value Calculations, which you will complete using information from the provided financial scenarios. Submit your completed Calculations in an Excel spreadsheet with five tabs—one tab for each of the following monetary value Calculations and with that particular tab reflecting only the result of that particular Calculation:

Calculation 1—The future value of a single monetary amount invested today (i.e., what a lump-sum amount invested today will be worth at a given time in the future using the compound interest method)

Scenario

An uninsured patient who underwent emergency surgery at Memorial Hospital owes $10,000 for the services that he received. Because he will be unable to work during his recovery, the patient has requested that the hospital not pursue collecting the $10,000 for a period of 1 year, after which time he will pay the hospital in full in a single lump sum. Memorial Hospital has a strong cash position and, given the patient’s medical and financial situation, it would prefer to avoid putting his account into collections. As such, the hospital is actively considering the patient’s request. In order to determine what amount the patient would need to pay in 1 year’s time so that the hospital would not be losing any money on the delayed payment, Memorial Hospital’s billing unit has calculated the future value of the $10,000 that the patient owes. Their calculation is based on an interest rate of 6%, which reflects an average of the current rates on the market that the hospital could expect to earn were it to have the $10,000 available to invest today, rather than having to wait for the patient to make the payment in 1 year’s time. What did the hospital’s billing unit determine the future value of the $10,000 owed would be?

Note: For detailed information on how to perform this type of Calculation, review the section “Using a Spreadsheet to Calculate Future Value” and Exhibit 6-5 “Using Excel to Calculate the Future Value for a Single Payment” on page 266 of the Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts, and Applications textbook.

Calculation 2—The present value of a single monetary amount to be received in the future (i.e., the value today of a lump-sum payment to be received in the future, taking into account the cost of capital)

Scenario

After some additional discussions with the Memorial Hospital billing unit, the uninsured patient in the Scenario for Calculation 1—who underwent emergency surgery at the hospital, who owes $10,000 for the services that he received, and who requested that the hospital not pursue collecting the $10,000 for 1 year—has proposed that, at the end of the 1-year time period, he pay the hospital a lump sum of $10,700. In order to determine whether or not it would be financially advisable for it to accept the patient’s proposal, Memorial Hospital’s billing unit has calculated the present value of the $10,700 lump sum that the patient has offered to pay the hospital in 1 year’s time. As in Scenario 1, their calculation is based on an interest rate of 6%, which reflects an average of the current rates on the market. What did the hospital’s billing unit determine the present value of the future payment of $10,700 to be?

Note: For detailed information on how to perform this type of Calculation, review the section “Using a Spreadsheet to Calculate Present Value” and Exhibit 6-8 “Using Excel to Calculate the Present Value for a Single Payment” on page 269 of the Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts, and Applications textbook.

Calculation 3—The future value of an ordinary annuity payment (I.e., what an equal series of payments will be worth at some future date using compound interest)

Scenario

The family of a former patient has decided to make a series of annual donations to Memorial Hospital for a period of 5 years, giving the hospital a single payment of $20,000 at the end of each year to be used for a planned expansion of the hospital’s Cancer Center. In order to determine the future value of this ongoing donation and to plan financially for its use in the expansion effort, the hospital is projecting that the series of donations will earn an average annual interest rate over the 5-year period of 8%. In light of this, what would the future value of the total donation to Memorial Hospital be at the end of the 5 years?

Note: For detailed information on how to perform this type of Calculation, review the section “Using a Spreadsheet to Calculate the Future Value of an Ordinary Annuity” and Exhibit 6-10 “Using Excel to Calculate the Future Value for an Ordinary Annuity Payment” on pages 271 and 272, respectively, of the Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts, and Applications textbook.

Calculation 4—The present value of an ordinary annuity payment (i.e., what a series of equal payments in the future is worth today, taking into account the time value of money)

Scenario

Based on the Scenario for Calculation 3, Memorial Hospital also wishes to determine the present value of the 5-year series of end-of-year $20,000 donations that it will be receiving annually from the family of a former patient for the planned expansion of its Cancer Center. Still assuming that the donations will earn an average interest rate over the 5-year period of 8%, what would the present value of the total donation to Memorial Hospital be?

Note: For detailed information on how to perform this type of Calculation, review the section “Using a Spreadsheet to Calculate the Present Value of an Ordinary Annuity” and Exhibit 6-12 “Using Excel to Calculate the Present Value for an Ordinary Annuity Payment” on page 274 of the Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts, and Applications textbook.

Calculation 5—The interest rate of a loan with fixed loan payments (i.e., a loan for which the payments will be equal over the life/length of the loan)

Scenario

To purchase a new piece of diagnostic imaging equipment for use in its expanded Cancer Center, Memorial Hospital is considering taking out a $100,000 loan that would require the organization to make an annual payment to the lender at the end of each year for a period of 6 years. If the amount of the annual payment that the hospital would be making at the end of each year is $21,000, what would the interest rate be for Memorial Hospital’s loan to finance the new equipment?

Periodization

Periodization

Discipline:
Sport

Type of service:
Case Study

Spacing:
Double spacing

Paper format:
APA

Number of pages:
1 page

Number of sources:
1 source

Paper details:

Provide a detailed explanation for how periodization could specifically benefit each of the following clients and how it would assist them in obtaining their ultimate goal(s)/objective(s): college soccer player, 35-year-old sedentary adult wanting to tone, long distance runner. Is periodization beneficial for everyone? Why or why not?

Referent: Fitness: the complete guide. Official text for Issa’s certified fitness trainer course Edition 9.0

Learning Experiences, Section 4: (Units 12 – 16), Fitness: The complete Guide, Official text for ISSA’s certified fitness trainer course

 

Define periodization and its components (cycles). Provide a detailed explanation for how periodization could specifically benefit each of the following clients and how it would assist them in obtaining their ultimate goal(s)/objective(s): college soccer player, 35-year-old sedentary adult wanting to tone, long distance runner. Is periodization beneficial for everyone? Why or why not?

Periodization refers to how one’s training is broken down into discreet time periods called, “macrocycles, mesocycles and microcycles. Even though any program must be periodized if it is to be successful (making periodizations a foregone conclusion), it has become more of a buzz world of strength training.

Macrocycles: A term used in conjunction with periodization. Long term training period, usually between six months and one year.

Mesocycles: A term used in conjunction with periodization. May represent anywhere from 2 weeks to a few months, but is typically a months in length.

Microcycles: A term used in conjunction with periodization. Generally referred to as 7 days/ one week in length.

 

Provide a detailed explanation for how periodization could specifically benefit each of the following clients and how it would assist them in obtaining their ultimate goal(s)/objective(s): college soccer player, 35-year-old sedentary adult wanting to tone, long distance runner. Is periodization beneficial for everyone? Why or why not?

250-word essay response.

 

 

Music and fashion

Music and fashion

Discipline:
Art

Type of service:
Research Paper

Spacing:
Double spacing

Paper format:
APA

Number of pages:
3 pages

Number of sources:
4 sources

Paper details:

include good quality pictures and clear ideas and pictures clear information and please make exactly about what is in the file attach paper make sure that you understand all that is written in the assignment paper and sources if there is anything not clear just ask and make sure that there is nothing wrong cause eveything is clear on the paper

Music and fashion (Punk music and vivian westwood)

Music and fashion (Punk music and vivian westwood)

Discipline:
Art

Type of service:
Research Paper

Spacing:
Double spacing

Paper format:
APA

Number of pages:
3 pages

Number of sources:
3 sources

Paper details:

please clear pictures clear information all that I need you to write about is clear in the attached file I want you how the punk music and Vivian Westwood impacted what people wore and talk about it with clear information and pictures if there is anything not clear please ask before you send the report thank you.