- Discuss the basis for communication differences in the workplace between men and women.
- Provide at least two examples of negative non-verbal communication. Discuss ways that customer service employees can ensure they do not send negative non-verbal messages when communicating with customers.
- Of all the elements that constitute body language, which three would you describe as the most important when serving customers? Why?
- What societal factors make it difficult for organizations to establish a proper dress code in today’s workplace?
Your paper should be 2 to 3 pages in length.