Part A: Short response questions
Use your communication skills to rephrase the sentences below making their tone more positive.
œOur sales are down in the retail department and it is glaringly obvious you have contributed to a loss in business!
œPlease don’t bring your personal issues to work again. I am not really concerned about your home life, only what happens to her at the office.
œYou look and smell like you’ve just rolled out of bed. Did you even shower this morning?
œYou make no effort to get along with your team and it seems like nobody likes you.
œI don’t care that you have to travel for two hours to get here every day, just get here on time.
Part B: Extended response questions
Explain the importance of monitoring staff performance.
Identify five (5) possible solutions to managing poor performance.
Explain how you can provide feedback and reward staff achievements.
Explain how you can recognise and resolve performance problems in the workplace.
Explain how you can implement a performance management system.
Explain why a performance management and training/learning system is important.
What is the benefit of performance appraisals? Discuss this in relation to:
Why is managing poor performance an essential part of peformance management?