Tasks/Questions                   

Part A: Short response questions

Use your communication skills to rephrase the sentences below making their tone more positive.

Question 1

œOur sales are down in the retail department and it is glaringly obvious you have contributed to a loss in business!

Question 2

œPlease don’t bring your personal issues to work again. I am not really concerned about your home life, only what happens to her at the office.

Question 3

œYou look and smell like you’ve just rolled out of bed. Did you even shower this morning?

Question 4

œYou make no effort to get along with your team and it seems like nobody likes you.

Question 5

œI don’t care that you have to travel for two hours to get here every day, just get here on time.

 
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Part B: Extended response questions

Question 1

Explain the importance of monitoring staff performance.

Question 2

Identify five (5) possible solutions to managing poor performance.

Question 3

Explain how you can provide feedback and reward staff achievements.

Question 4

Explain how you can recognise and resolve performance problems in the workplace.

Question 5

Explain how you can implement a performance management system.

Question 6

Explain why a performance management and training/learning system is important.

Question 7

What is the benefit of performance appraisals? Discuss this in relation to:

(i)      

employees

(ii)    

managers, and

(iii)   

organisations.

Question 8

Why is managing poor performance an essential part of peformance management?

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