What are the right things to do and how can we do them right from the set of tools and techniques you have learnt so far?
1.Watch the two videos by Russell Ackoff (on blackboard under videos on UoS Home)
2. From your observations and experiences (in life) pick a target (system, situation, technology etc) where you believe is important to enhance and improve quality of (doing the right thing)
3.Plan how it can be done using quality tools and systems (doing it right)
4How do we measure quality and improvement in your methodology? (think about metrics)
