Clinical Services and Measures of Quality

You have recently been hired to improve the quality of services at a healthcare organization. Your supervisor would like to hear about your plans for improvement. In particular she wants you to send her an email answering the following question:

What are the advantages and disadvantages of œprocess and œoutcome measures of quality? Please cite all references

Class Text book œThe Well Managed Healthcare Organization By John R. Griffith & Kenneth R. White 2002.

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