Assume you are doing a classroom presentation on
managing customer service.
your responses to the
What Do You Think?
questions that you completed throughout
this chapter. What are some service attitudes and practices that over time prepare you
to become an effective customer service manager? What training or retraining can help
a service professional to stay effective? What service and CSR issues do you believe are
the most challenging to manage? Which communication skills should customer service
managers demonstrate? Compile your responses, as directed by your instructor