What is Quality Function Deployment?

  1. What is Quality Function Deployment? Describe the basic structure of a QFD matrix. (Objective 5.1)
  2. What are the benefits of QFD? (Objective 5.1)
  3. Compare affinity diagrams, interrelationship digraphs, tree diagrams, and matrix diagrams. (Objective 5.1)
  4. Discuss the rationale for Statistical Process Control (SPC), defining each of the following: control of variation, continual improvement, predictability of processes, elimination of waster, and product inspection. (Objective 5.2)
  5. Describe the steps that should be followed when implementing SPC. (Objective 5.2)
  6. Why is it crucial for management to be committed when implementing SPC? What are some inhibitors of SPC? (Objective 5.2)

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