Throughout the semester I have been alluding to the many ways in which the social informatics perspective can be of direct and practical use to software designers, developers, project managers, and entrepreneurs, but we have not yet addressed this practical value in any detail.
For this assignment, you will be producing a short (1000-1200 word) analysis of a specific case study in social and organizational informatics drawn directly from real life (via the business literature). You will be reading an article by Lynne Markus and Mark Kiel entitled “If We Build It, They Will Come: Designing Information Systems that People Want to Use.” This is a classic case study of the implementation of a software system called CONFIG at an unnamed desktop computer manufacturer. You can find the case study online（https://search.proquest.com/docview/1302974635/fulltextPDF /4CB233E35D494104PQ/1?accountid=11620).
In your analysis, you should address the following questions:
– What was CONFIG meant to accomplish?
– Why did it fail?
– What are the local political considerations that affected the adoption of CONFIG in the specific business/organizational context in which is was implemented?
– What are the role/responsibilities of the system designer implied by this analysis of a software failure?
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